The Foundation of Workplace Productivity and 5 Steps to Operational Excellence

In 2012, a freezer failure at Harvard University-affiliated McLean Hospital severely damaged one-third of the world’s largest collection of autism brain samples, potentially setting back the research by years. More recently, in spring, 2017, British Airways’ computer system failed, leaving tens of thousands of passengers stranded in airports around the world. What did these catastrophic events have in common? A failure to get the basics right.

For facility managers, “the basics” means uptime and responsiveness- responding to service requests in a timely manner. Whether you’re part of an in-house team or working for a service provider, you can’t achieve your higher and more strategic FM goals unless your building operations are firing on all cylinders.

Maureen Ehrenberg continues to elaborate in her full article here.