The Facilities Manager Who’s Been Google, Facebook And Now Flipboard’s Secret Weapon

WATCH TechCrunch’s in-depth video.

During rapid growth periods at both Google and Facebook, facilities manager, Scott Oligher, had long to-do lists to make sure everything within their campus fell into place as seamlessly as possible. As the head of facilities at  Flipboard, Oligher’s responsibilities involve the lights being switched on in the morning, to the air conditioning and heating working correctly, to the set up of special meetings and events.

Oligher said one of the most important parts of his role as Flipboard’s Director of Facilities is about “customer service- making sure the employees are happy”. He also emphasized the importance of selecting quality vendors, since Oligher admitted to not being an ‘expert’ in mechanical systems or event planning.

Read the full article here.

Wentworth’s Master’s Program Creating Next Generation of FM Leaders

With the increasing complexity of the built environment—the operation of multi-campus buildings, managing multi-faceted HVAC facilities, understanding intricate security systems—coupled with the ever-growing need to be cost-efficient, there is great demand for facility managers to think more strategically.


This growing need for strategic thinking in the field of facility management (FM), in turn, is creating high demand for a more professionalized workforce.  Today’s facility manager must not only have the technical knowledge to manage the 21st century built environment, but must also possess the business savvy to have a seat at the executive table.  The facility manager’s insight and management expertise guide the operation, technology, systems, finance, and innovation for facilities of all types, and help organizations achieve fiscal efficiency, since facilities are typically the second-highest business cost (after labor).


In response to the need for a more professionalized, strategic facility manager, Wentworth Institute of Technology launched the Master of Science in Facility Management (MSFM) program in the fall of 2012.  The MSFM program educates students in foundational post-graduate management principles while enhancing facility management skills and knowledge.  Students learn the leadership and business skills necessary to keep their facilities highly efficient and functional.  The program is designed for working adults, and can be completed part-time, either on-campus or online, in 20 months.


This past April, Wentworth proudly graduated its first cohort from the MSFM program. The inaugural class was composed of students from various educational and professional backgrounds, all with a common goal of building advanced knowledge in the FM profession. A dynamic mix of students, together with instructors who bring both theoretical and applied knowledge to the classroom, creates an ideal learning environment for future FM leaders and builds stronger networks in the field.  Below, we highlight three of these talented students.


Michelle Moffo

Michelle, who currently works as a consultant at Manhattan Software in their Connecticut office, was attracted to the facility management profession because she saw a changing field with a lot of opportunity.  She enrolled in the MSFM program at Wentworth because she believed it would allow her résumé to stand out and help her to get ahead.  One of the key things that Michelle learned is that FM is a very robust, multifaceted profession.  According to Michelle, “Wentworth’s master’s degree crystallized for me the fact that facility management is not just about operations and maintenance—it is a complex field that requires proficiency in a number of areas.  The MSFM program at Wentworth prepared me to excel as a facility management professional.”


Anthony Rauseo

After more than 30 years working in the IT field, Anthony made a career transition into real-estate development and property management.  The MSFM program has helped him to launch his own Maine-based business, Big Bear Rentals (also the subject of his master’s capstone project), and provided him with new skills that aided in constructing the nation’s first Energy Star-rated round-log home.  Anthony found the sustainability and operations courses in the MSFM program to be particularly valuable, since they’ve helped him to become more self-sufficient—and save money—in his new venture.  He is very satisfied with the MSFM program’s outcomes and looks forward to growing his business.


Randi Eggleston

There were several aspects of the MSFM program at Wentworth that were appealing to Randi, who works as a space planner at Boston Scientific, including the flexibility that the program provides.  The fact that she didn’t have to come to campus every week for every class in the program made it easier to balance her educational aspirations with her obligations as a busy working professional.  The classroom environment itself was also attractive to Randi, and spurred her professional development over the past two years.  “All of the professors work in industry, so they are able to relate the instructional content to the real world,” Randi said. “My classmates work in jobs related to facility management, creating peer-to-peer learning as well as regular opportunities to ‘talk shop.’”


For more information on the Master of Science in Facility Management (MSFM) program, contact Phil Hammond @


Coming soon from Wentworth Institute of Technology!


The Master of Science in Facility Management (MSFM) Program goes online starting in the fall of 2014.


Now Wentworth’s College of Professional and Continuing Education has three graduate programs;

The Master of Science in Facility Management (MSFM)

The Master of Science in Construction Management (MSCM)

The Master of Science in Technology Management (MSTM)


Two ways to earn your MS degree from Wentworth Institute of Technology, on-campus and online.

IFMA Boston Scholarship: Now Open for Applications

IFMA Boston is proud to announce our new local scholarship program that is now open on the IFMA Boston website.  This year’s scholarship is underwritten by ProExpos/NEBFM.  Students currently enrolled in a undergraduate or graduate Facility Management (or related) program may apply for one of our $2,500 scholarships to be awarded at this year’s Awards of Excellence program. 

What Makes a Winning Submission?

Each May, IFMA Boston celebrates the best practices and exemplary individuals within the Facilities Management industry with our Awards of Excellence program.  Over the past ten years we have awarded more than 80 awards and reviewed hundreds of submissions.  As we kick off this 11th year of the Awards of Excellence program we thought we would give you some insight on what makes a winning submission.

In reviewing the winning submissions over the past couple of years there are several trends that we found—and thought we would share them with you.

A Book is Not Necessary
Over the years, many have felt that more is more, when really less is more.  The winning submissions have been as short as 500 words and as long as 1,500, but the average length of the written submission is 800 words—it’s more about packing a punch within those 800 words!  Provide a brief history of the client and/or project—set the stage.  And then the majority of the winners have broken down their submission into parts, i.e. History, Challenges, Process, Results, etc.

State the Challenges
Every project, regardless of its size and type, has a set of challenges and specific goals.  Outlining these goals and illustrating the process to the solution of these challenges has proven successful for our winners in the past.  Also, keep in mind that these challenges should be focused on the space, its usage and the workforce/users, as opposed to aesthetics.

Can You Measure It?
These awards are facility management based, so while many of the winners have striking spaces with beautiful details, it’s the measurable results about the space and the users of the space that matter in the submissions.  Were you able to reduce square footage, provide energy savings, implement a new way of working, experience cost savings, increase productivity, etc.  If you can measure it, the judges want to see it!

Did Someone Say Communication?
A steady trend in the submissions is communication.  How was it utilized in the success of the project?  Did you implement a new way to communicate throughout the project?  How did you engage the client and/or the users in the process?

In focusing on the details, don’t forget to interject some anecdotes and stories throughout the submission.  It has tended to help the judges see deeper into the project, its team, and the final result.

Were They Happy?
Was the client or, were the occupants happy with the process and/or end result?  If so, include testimonials.  How better to illustrate the success of the project then from the end user itself.

Supporting Documents
Across the board, the winners in the past have utilized all five photo uploads.  It helps provide a visual to the written submission.  It also is necessary for the Awards presentation.  Many of the winners have also utilized the additional document uploads.  This can be used for organizational charts, metrics, schedules, drawings, schematics, etc.  And lastly, we have found a trend in walk through videos over the past couple of years.  If you have a video of your project, provide a link to it within your written submission and make sure the link works.

Don’t Make it Fancy
While having an online submission system is great for 2 AM uploads and easy judging, it has limitations in its formatting capabilities.  The more formatting you have in your submission (bolding, varying fonts/sizes, indents, etc.) the more difficult it is for the judges to read.  To make it easy for the judges, try to keep your formatting to a minimum—they are interested in what you are saying, not how you are formatting it.


Is there a cost of submission?
No, there is no cost to providing a submission to the Awards of Excellence.

Do I have to be a member to submit?
Anyone can submit a nomination for a project and/or a person for our individual awards; however, anyone that is nominated for an individual award must be an IFMA Boston member in good standing.

What is the deadline?
The Call for Nominations is released in the last week of February and the deadline is March 26th.  This provides the judges time to review the submissions, ask for clarifications, meet to determine the winners, order the physical awards, etc.

When is the Awards of Excellence event?
This year, the event will take place at the Fairmont Copley Plaza Hotel on Thursday, May 22nd.

Will I be notified ahead of time if I’ve won?
In the past we have notified our individual award winners so that they are sure to be in the audience the night of the event; however, we do not notify the best practices winners ahead of time.  All best practices winners are announced the night of the event.

What are benefits of submitting a project?
Once a project has been nominated, the submission is reviewed by the judges and is eligible for an award, but they are also used to create an article about all of the nominees for the New England Real Estate Journal and the IFMA Boston blog.  The night of the awards event, all nominees, with some project details, are announced and visuals of the projects are displayed throughout the cocktail reception and dinner.

May I nominate more than one project?
Yes you may.

May I nominate a single project in more than one category?
There are instances when a project has a large sustainability component, but also tells a compelling project story.  If that is the case, you many nominate the project in the suitable sustainability category and in the small, medium or large category.  If you do this, you need to submit it twice and mark the appropriate award category for each.  It also would be appropriate to tailor each of the written submissions to the particular category.

What is the difference between the nominator and the nominee?
The nominator is the individual/company that is submitting the nomination.  The nominee is the individual or company that is being nominated and will be the individual/company listed on the physical award.  Typically the “owner” of the project is nominated; however, a team member may nominate themselves for the award.  So be clear in the nominee cells as to who should receive the award, and have their name announced the night of, if the submission were to win.

Who should I list as team members?
We know that it takes a village to plan, execute and complete any project and thus many to thank in the process.  On our submissions form we have cells available to list all of the major team members that took place in your project.  These team members will be incorporated into the awards program the night of.